Business Excellence Intro
Video 01: Essential Phone Skills Intro
Video 02: Answering a Business Call
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Video 03: Putting a Caller on Hold
Video 04: Thanking the Caller for Holding
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Video 05: Monogramming the Call
Video 06: Avoiding Excuses
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Video 07: Giving Spoken Feedback Signals
Video 08: Being Prepared
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Video 09: Controlling the Conversation
Video 10: Avoiding Mouth Noises
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Video 11: Positive Last Impression
Video 12: Essential Phone Skills Conclusion
