Essential Phone Skills

Essential Phone Skills

19 videos Last updated on December 29, 2021
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Learning Guide is Available Here: https://drive.google.com/file/d/1nbz7IeSUVKXkKFCYGBxwTFZltbU_jW6S/view?usp=sharing

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©Telephone Doctor, Inc. St. Louis, MO All Rights Reserved.
1 Business Excellence Intro 02:41

Business Excellence Intro
2 Video 01: Essential Phone Skills Intro 01:01

Video 01: Essential Phone Skills Intro

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3 Video 02: Answering a Business Call 01:26

Video 02: Answering a Business Call

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4 Pause Video Clip 00:10

Pause Video Clip

Pause video training checkpoint
5 Video 03: Putting a Caller on Hold 01:26

Video 03: Putting a Caller on Hold

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6 Video 04: Thanking the Caller for Holding 01:28

Video 04: Thanking the Caller for Holding

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7 Pause Video Clip 00:10

Pause Video Clip

Pause video training checkpoint
8 Video 05: Monogramming the Call 01:31

Video 05: Monogramming the Call

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9 Video 06: Avoiding Excuses 03:06

Video 06: Avoiding Excuses

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10 Pause Video Clip 00:10

Pause Video Clip

Pause video training checkpoint
11 Video 07: Giving Spoken Feedback Signals 02:13

Video 07: Giving Spoken Feedback Signals

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12 Video 08: Being Prepared 01:00

Video 08: Being Prepared

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13 Pause Video Clip 00:10

Pause Video Clip

Pause video training checkpoint
14 Video 09: Controlling the Conversation 01:59

Video 09: Controlling the Conversation

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15 Video 10: Avoiding Mouth Noises 01:35

Video 10: Avoiding Mouth Noises

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16 Pause Video Clip 00:10

Pause Video Clip

Pause video training checkpoint
17 Video 11: Positive Last Impression 01:06

Video 11: Positive Last Impression

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18 Video 12: Essential Phone Skills Conclusion 01:31

Video 12: Essential Phone Skills Conclusion

©Telephone Doctor, Inc. St. Louis, MO All Rights Reserved.
19 Training Module Complete 00:05

Training Module Complete
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