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Handling Irate Customers

Handling Irate Customers

12 videos Last updated on December 29, 2021
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Learning Guide is Available Here: https://drive.google.com/file/d/1pBksvXKU1fGlRx47CIQBuoJUGCUP4bgd/view?usp=sharing

(If the link above is not clickable, please copy and paste the URL into your internet browser. If you cannot access this learning guide, please email Jeff.Wallick@kmtire.com).

©Telephone Doctor, Inc. St. Louis, MO All Rights Reserved.
1 Business Excellence Intro 02:41

Business Excellence Intro

2 Video 01: How to Handle Irate Customers Intro 01:28

Video 01: How to Handle Irate Customers Intro

©Telephone Doctor, Inc. St. Louis, MO All Rights Reserved.

3 Video 02: It's Not Personal 00:59

Video 02: It's Not Personal

©Telephone Doctor, Inc. St. Louis, MO All Rights Reserved.

4 Pause Video Clip 00:10

Pause Video Clip

Pause video training checkpoint

5 Video 03: The ASAP Technique 02:17

Video 03: The ASAP Technique

©Telephone Doctor, Inc. St. Louis, MO All Rights Reserved.

6 Pause Video Clip 00:10

Pause Video Clip

Pause video training checkpoint

7 Video 04: Most of The Time 00:41

Video 04: Most of The Time

©Telephone Doctor, Inc. St. Louis, MO All Rights Reserved.

8 Pause Video Clip 00:10

Pause Video Clip

Pause video training checkpoint

9 Video 05: Use our Swear Stopper 03:34

Video 05: Use our Swear Stopper

©Telephone Doctor, Inc. St. Louis, MO All Rights Reserved.

10 Pause Video Clip 00:10

Pause Video Clip

Pause video training checkpoint

11 Video 06: How to Handle Irate Customers Conclusion 01:30

Video 06: How to Handle Irate Customers Conclusion

©Telephone Doctor, Inc. St. Louis, MO All Rights Reserved.

12 Training Module Complete 00:05

Training Module Complete

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